TTI Assessments & Related Tools Customer Service Assessment Please Note:   Managing For Success ® Customer Service is an old version of this assessment.                       Success Insights® Customer Service is the same report with recent validation and new "look." Success Insights Customer Service The ability to interact effectively with customers may be the critical difference between success or failure in our work life. It has been proven that customers would rather switch to another organization than tolerate poor customer service. Research indicates that, even if there is no conflict, over 60% of individuals quit dealing with an organization because of indifference on the part of some employee. This report was designed to quantify information on how an individual sees his/her own behavior in the workplace. This information may then be used for the person to learn how others perceive his/her behavior. This knowledge will assist him/her in formulating strategies in meeting customer needs. Customer Service Report Contents General Characteistics Based on the person's responses, general statements are provide to offer a broad understanding of his/her customer service style. This section of the report identifies the natural customer service style the individual bring to the job. Perceptions A person's behavior and feelings may be quickly telegraphed to others. This section provides additional information on the person's self-perception and how, under certain conditions, others may perceive his/her behavior. Understanding this section will empower you to project the image that will allow you to control the situation. Descriptors Based on his/her responses, the report provides words that describe the individual's personal behavior. The words describe how the person solves problems and meets challenges, influences people, responds to the pace of the environment and how he/she responds to rules and procedures set by others. Customer Service Flexibility All customers needs and how their needs must be met are different. This section will help identify types of customers and provide the individual with the strategies to meet their needs. Situational Strategies Based on the person's style, this section provides ideas on how to control the interaction with a customer during the situations given. When a customer is upset, first gain control of the situation - then read the customer's style and apply the appropriate strategy. Action Plan The individual creates a personal development plan based on the results of the report and discussion. Style Insights Graph The graph adds a visual representation of the individual's behavioral style. Style Insights Wheel The wheel adds a visual representation of the person's behavioral style. View Customer Service report sample Comparison reports With your own online account, you can create unlimited FREE Comparison reports. Once individuals have completed this assessment, create Comparison reports that compare two individuals - one to the other.       Comparison Report samplee. Please contact us for more information and pricing. These assessments are not a measure of intelligence, values, skills, experience, education or training. OTHER ASSESSMENTS View information about all of the Online Assessments / Reports GROUP WHEELS  – for Online Assessments       Behaviors / DISC Group Wheel information       Motivators / 12 Driving Forces Group Wheel & Bar information COURSEWARE – facilitator material, participant workbooks, games       Role Exercise Games       Behaviors / DISC options       12 Driving Forces / Motivators / Attitudes options       Combined Behaviors / DISC + Motivators       Sales / Selling related       Emotional Quotient - Emotional Intelligence       Leadership Development Program Additional Information     Sales - Top Performers Research     DISC - Verba lBarriers     DISC - 10 mistakes Technical Reports     TTI   DISC / Behaviors Technical report     TTI   Motivators Technical report     TTI   DNA Competencies Technical report     TTI   Combined Technical reports     Emotional Quotient Technical report Return to TTI assessments & training tools main page.

Wednesday, December 4, 2024

-------------   Items  by  TOPIC  AREA    12 Driving Forces – motivators - attitudes, values    Behaviors and Motivators –  Behaviors / DISC, 12 Driving Forces, Motivators, attitudes    Career Planning    Coaching assessments – Executive, Sales, Career, Personal      Communicating – Communication    Courseware and Training material – Facilitator & Participant materials    Customer Service    DNA – 25 soft skill competencies    DISC Game and Courseware, Training material    Education and School related    Emotional Intelligence –  Emotional Quotient – EQ    Behavorial Intelligence – EQ and DISC / Behaviors in one report    TriMetric EQ – DISC + 12 Driving Forces / Motivators + EQ in one report    Executive – Management    Family Relations – Adult and Young Adult versions    Group Wheel information    12 Driving Forces – Motivators - attitudes, values    Job Benchmarking    Management and Staff    Relationships    Sales – Sales Skills Index    Stress Quotient – for individual and groups    Talent Insights Coaching – Behaviors / DISC + 12 Driving Forces / Motivators + integrated    Task Quotient –- tasks    Team Building    Time Management    Working From Home – working remote location - 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Staff – Behaviors / DISC     Executive – Behaviors / DISC     Emotional Quotient – Emotional Intelligence     Behavioral Intelligence --- EQ + Behaviors / DISC - 2 in 1 report     TriMetric EQ –– EQ + Behaviors / DISC + 12 Driving Forces / Motivators - 3 in 1 report     PME – Personal Motivation and Engagement -- formerly PIAV     Relationships Insights – Behaviors / DISC     Sales – Behaviors / DISC     Sales Skills Index  –  sales process focus     Selling With Style Sales Role Exercise Kit     Stress Quotient – for individual and group     Talent Insights Coaching -- Behaviors / DISC + Motivators integrated + Avoidance pages     Task Quotient  –  task types     Team Building – Behaviors / DISC     Team Behavioral report – Group report –- DISC     Team Motivational report – Group report –- 12 Driving Forces, Motivators, Attitudes     Time PLUS  –  time management     Working From Home – working remote location - DISC     Workplace Motivators – old motivators     Group Wheel information ---------------------------------------------------------------           CAREER   PLANNING    Career Planning - 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