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  TTI Assessments & Related Tools


Customer Service Assessment



Please Note:   Managing For Success ® Customer Service is an old version of this assessment.
                      Success Insights® Customer Service is the same report with recent validation and new "look."



Success Insights Customer Service

TTI Success Insights Customer Service online assessment report cover - Customer Service assessment - TTI Performance Systems online assessments The ability to interact effectively with customers may be the critical difference between success or failure in our work life. It has been proven that customers would rather switch to another organization than tolerate poor customer service.

Research indicates that, even if there is no conflict, over 60% of individuals quit dealing with an organization because of indifference on the part of some employee.

This report was designed to quantify information on how an individual sees his/her own behavior in the workplace. This information may then be used for the person to learn how others perceive his/her behavior. This knowledge will assist him/her in formulating strategies in meeting customer needs.

Customer Service Report Contents

General Characteistics
Based on the person's responses, general statements are provide to offer a broad understanding of his/her customer service style. This section of the report identifies the natural customer service style the individual bring to the job.

TTI Success Insights Customer Service online assessment report page sample - Customer Service assessment - TTI Performance Systems online assessments Perceptions
A person's behavior and feelings may be quickly telegraphed to others. This section provides additional information on the person's self-perception and how, under certain conditions, others may perceive his/her behavior. Understanding this section will empower you to project the image that will allow you to control the situation.

Descriptors

Based on his/her responses, the report provides words that describe the individual's personal behavior. The words describe how the person solves problems and meets challenges, influences people, responds to the pace of the environment and how he/she responds to rules and procedures set by others.

Customer Service Flexibility

All customers needs and how their needs must be met are different. This section will help identify types of customers and provide the individual with the strategies to meet their needs.

Situational Strategies

Based on the person's style, this section provides ideas on how to control the interaction with a customer during the situations given. When a customer is upset, first gain control of the situation - then read the customer's style and apply the appropriate strategy.

TTI Success Insights Customer Service online assessment report page sample - Customer Service assessment - TTI Performance Systems online assessments Action Plan
The individual creates a personal development plan based on the results of the report and discussion.

Style Insights Graph
The graph adds a visual representation of the individual's behavioral style.

Style Insights Wheel
The wheel adds a visual representation of the person's behavioral style.

View Customer Service report sample

Comparison reports
With your own online account, you can create unlimited FREE Comparison reports. Once individuals have completed this assessment, create Comparison reports that compare two individuals - one to the other.
      Comparison Report samplee.


Please contact us for more information and pricing.


These assessments are not a measure of intelligence, values, skills, experience, education or training.


OTHER ASSESSMENTS
View information about all of the Online Assessments / Reports


GROUP WHEELS  – for Online Assessments
      Behaviors / DISC Group Wheel information
      Motivators / 12 Driving Forces Group Wheel & Bar information


COURSEWARE – facilitator material, participant workbooks, games
      Role Exercise Games
      Behaviors / DISC options
      12 Driving Forces / Motivators / Attitudes options
      Combined Behaviors / DISC + Motivators
      Sales / Selling related
      Emotional Quotient - Emotional Intelligence
      Leadership Development Program

Additional Information
    Sales - Top Performers Research
    DISC - Verba lBarriers
    DISC - 10 mistakes


Technical Reports
    TTI   DISC / Behaviors Technical report
    TTI   Motivators Technical report
    TTI   DNA Competencies Technical report
    TTI   Combined Technical reports
    Emotional Quotient Technical report


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