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Customer Service Assessment
Please Note: Managing For Success ® Customer Service is an old version of this assessment.
Success Insights® Customer Service is the same report with recent validation and new "look."
Success Insights Customer Service
The ability to interact effectively with customers may be the critical difference between success or failure in our work life.
It has been proven that customers would rather switch to another organization than tolerate poor customer service.
Research indicates that, even if there is no conflict, over 60% of individuals quit dealing with an organization because of indifference on the
part of some employee.
This report was designed to quantify information on how an individual sees his/her own behavior in the workplace. This information may
then be used for the person to learn how others perceive his/her behavior. This knowledge will assist him/her in formulating strategies in
meeting customer needs.
Customer Service Report Contents
Based on the person's responses, general statements are provide to offer a broad understanding of his/her customer service style.
This section of the report identifies the natural customer service style the individual bring to the job.
A person's behavior and feelings may be quickly telegraphed to others. This section provides additional information on the person's
self-perception and how, under certain conditions, others may perceive his/her behavior.
Understanding this section will empower you to project the image that will allow you to control the situation.
Based on his/her responses, the report provides words that describe the individual's personal behavior. The words describe how
the person solves problems and meets challenges, influences people, responds to the pace of the environment and how he/she responds
to rules and procedures set by others.
Customer Service Flexibility
All customers needs and how their needs must be met are different. This section will help identify types of customers and provide
the individual with the strategies to meet their needs.
Based on the person's style, this section provides ideas on how to control the interaction with a customer during the situations given.
When a customer is upset, first gain control of the situation - then read the customer's style and apply the appropriate strategy.
The individual creates a personal development plan based on the results of the report and discussion.
Style Insights Graph
The graph adds a visual representation of the individual's behavioral style.
Style Insights Wheel
The wheel adds a visual representation of the person's behavioral style.
View Customer Service report sample
Please contact us for more information and pricing.
These assessments are not a measure of intelligence, values, skills, experience, education or training.
View information about all of the Online Assessments / Reports
GROUP WHEELS – for Online Assessments
Behaviors / DISC Group Wheel information
Motivators / 12 Driving Forces Group Wheel & Bar information
COURSEWARE– facilitator material, participant workbooks, games
Role Exercise Games
Behaviors / DISC options
Motivators / Attitudes / PIAV options
Combined Behaviors / DISC + Motivators
Sales / Selling related
Emotional Quotient - Emotional Intelligence
Leadership Development Program
TTI DISC / Behaviors Technical report
TTI Motivators Technical report
TTI DNA Competencies Technical report
TTI Combined Technical reports
Emotional Quotient Technical report
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Friday, November 16, 2018