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Management Files          


These "Management Files" are mainly for Middle & Senior Management and Business Owners.
The various topics are meant to remind and to stimulate management thought.

Please note: Our firm does not carry-out or furnish research in these areas. This area of our web site is available only as a public service to foster thought and better management in today's fast-paced environment when the human factor of business is often taken for granted and/or even overlooked.

We are not a source of facts.

 

 



Management Styles
Supervisory Approach
Management - Miscellaneous
Communication-Verbal/Listening
Communication - Non-verbal
Creative Process
Creativity
Staff Motivation
Problem Employees
Personal Crisis -Indicators
Work Related Values &
Work Environment
Meetings
Presentations
Marketing Assessment
Prospecting
Customer Service

Management Files - main mage

       CUSTOMER SERVICE

  —   It is important to be honest with customers when things go wrong....
        mistakes happen.

  —   Do NOT make excuses
            - Just correct the problem as quickly as possible.
            - Studies have shown that if a problem is resolved in a timely fashion, the client
              actually develops a stronger loyalty than before the problem occurred.
            - Review how you currently handle problems or complaints.

  —   What is working?  What is not?
            - Do not assume these answers.
              Go to those individuals who are handling these situations.
              Get your information from those who deal with your clients on a daily basis.
            - Follow-up with clients who had complaints or problems.
            - Are they happy with the way it was handled?
            - Stay in touch with your customers on a regular basis.
            - Customers want to know that they are important. This gives you the
              opportunity to check on satisfaction, increase their total relationship,
              and pick up warning signs.

  —   Remember: the "war" to keep a client begins after the sale.


    For more information Contact Us.

    Return to About Us main page.

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Sunday, December 22, 2024


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