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  MRA / 360 Degree Feedback System   —   Dual Scale Surveys


Perception's 360 dual scale MRA surveys, 360 degree feedback surveys
  Understanding Gap Size



Concept of Gap Size
An important step in benefiting from the 360 degree feedback is understanding the concept of Gap Size.

Gap Size is the numeric difference between how often a behavior occurs and how often the behavior is expected or needed. It is the difference between what the person believes is occurring now and what is needed or expected.

Calculating and Interpreting Gap Size
To help evaluate the effectiveness of the individual's current practices, a measurement called Gap Size was created.

Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey

Gap Size is the numeric difference between how often a behavior occurs (Question 1) and how often the behavior is expected or needed (Question 2).

Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey


Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey

Interpreting the Feedback Report

The person's Confidential Feedback Report focuses on the Gap Sizes that resulted from the way people answered the two questions.
Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey


Gap Size
Gap Size is the difference between what a person believes is occurring now and what is needed or expected.

The results are separated on the report to show:
      —  The results for each behavior based on the surveys completed by the person/Self and the person's manager/Boss.
      —  The results for each group that answered surveys; i.e., direct reports; peers; co-workers; team members; others; etc


Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey


If the "Self" or the "Boss" responses produced a reversal, the size of the reversal (see right column on the graphic above) is shown in the Gap Size Distribution table.

Meeting the more important needs of the majority of people is what is necessary to maintain or increase your effectiveness. It is impossible to meet every need of every person. Some people have unrealistic needs and some needs are impossible to meet.

Key Factors in Reviewing Survey Results

During the review of the results, there are 3 factors suggested to be considered as the feedback is reviewed and evaluated.

These 3 key factors are:
  1. Average Gap Size:
    The smaller the Average Gap Size, the greater your effectiveness.
    The larger the Average Gap Size, the greater the desire for change.
    General Criteria for evaluating the Gap Sizes for each behavior are as follows:
  2. Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey

  3. Number of People:
    The more people responding to a behavior, the more reliable the feedback.
    Generally if 4 or 5 people within a group answer a question, that feedback should be considered more valid or reliable than if 1 or 2 people within a group provide feedback.

  4. Distribution Pattern:
    The "spread of responses" or "patterns" that appear in the Gap Size Distribution Table also provide valuable insights. Some common distribution patterns are shown below:
Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey

Perceptions 360 Degree Feedback surveys - MRA survey, 360 degree feedback surveys, multi-source assessment, multi rater assessment, multi-rater survey

There are 3 things suggested to be done when using this feedback to help improve current effectiveness.
      —  Identify current strengths as well as identify the changes that are the most important
            to make to increase his/her effectiveness.
      —  Develop specific strategies or improvement plans that will support his/her commitment to increase effectiveness.
      —  Communicate his/her commitment to change to the people who provided the feedback.

Feedback is most effective when the Perceptions 360 “Guide To Understanding Your Feedback” is used.


View Perceptions 360 brochure

Perceptions 360 report samples:
        Individual report sample
        Leadership report sample
        Composite report sample

More Perceptions 360 Information:
        About Dual Scale Surveys / Assessments
        Features & Benefits
        Applications and Uses
        Survey Design
        Survey Library - Available Categories
        Report Options
        Perceptions 360 - the Process


Please contact us for more Perception's 360 information and pricing.

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Perception's 360 multi-rater assessment system, MRA, 360 degree feedback system for gathering and reporting performance feedback

Monday, September 24, 2018


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