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About Us          



Gail Houck

Gail Houck offers more than 35 years experience in areas such as service, financial, government, retail, tech, manufacturing, non-profit, health and professional businesses. She has over 12 years of corporate experience including responsibilities for business development and sales; and, the management and training of personnel. In addition, Ms. Houck has over 23 years of educational / training experience

She is also responsible for development and implementation of a training program, in addition to training responsibilites at the World Bank and for other organizations, such as the U.S. Central Intelligence Agency. Ms. Houck was an adjunct instructor at the Northern Virginia Community College and did advisory work at the Dingman Center for Entrepreneurship, University of Maryland.

She holds a Masters of Business Administration (MBA) from Thunderbird (American Graduate School of International Management); undergraduate work in Management and Industrial Relations (dual major) at Rider College; graduate studies in psychology, education and interpersonal relations at Marywood College and Pennsylvania State University; and a Bachelor of Arts Degree in Education from Rider College.

She has been a guest on television and radio, such as News Radio for Tucson and Philadelphia, and Voice of America - China Branch Business Forum (radio and live TV). Ms. Houck has been quoted in publications such as BusinessWeek Online, ComputerWorld, Baltimore Business Journal, FORM, and HomeCareXtra magazines.

She was also invited to give presentations at the American Society of Training and Development (ASTD) 1998 National Leadership Conference and 1997 International Conference. She presented on "Customer Service Using the Internet" at the 1997 World Customer Service Congress; and the American Society of Association Executives (ASAE) 1997 National Marketing Conference, ad 1996 & 1998 Nonprofits Online Conferences.

Ms. Houck is author of "Utilizing the Internet For Customer Service," Customer Satisfaction Management Frontiers - I (1997) and a contributing author of Getting Your Yen's Worth: Negotiating in Japan (1984).


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