Select Associate Screening System — Pre-Employment Testing
Statistical analysis, primarily correlation, was conducted to determine the best predicting set of items and scales. This predictor set was then analyzed for adverse impact and subsequently improved to reduce potential bias. The resulting predictor index significantly and substantially correlated with performance measures.
The results of the validation study indicated that Select for Call Centers is an effective tool for selecting top performing call center employees. The Performance and Integrity indices of Select for Call Centers are significantly correlated with the overall performance rating given by supervisors.
Adverse Impact Analysis
Adverse impact occurs when an employment practice or process works to the disadvantage of members of a race, sex or ethnic group. In offering guidance for determining adverse impact, The Uniform Guidelines offers the four-fifths rule: "A selection rate for any race, ethnic or gender subgroup which is less than four-fifths (4/5) (or eighty percent) for the group with the highest rate will generally be regarded as adverse impact..."
To examine the issue of adverse impact, selection impact ratios for the Performance and Integrity Indices were estimated using a sample of applicants.
View information about these SELECT Associate Screening System surveys / tests:
Assess Risk – Integrity, not job specific
Convenience Store Associates
Convenience Store Management
Help Desk Agents
Office & Light Industrial Combination
Production and Distribution
Retail Clerks / Cashiers
Retail Sales Associates
Retail Store Management
Staffing Retail Combination
Optional Abilities Tests
Candidates the ability to take the survey / test in one of the following languages:
English - USA
English - UK
Português - Brasil
Português - Portugal
Abilities Testing Options
Total selection process
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Monday, November 19, 2018